1. General support

For questions about product use, features, sign-in, projects, or exports, contact info@lightingdesigner.io.

2. Billing and subscriptions

Questions about packages, Stripe charges, subscription cancellations, or receipts can be sent to the same address. Include the account email and any relevant billing reference if available.

3. Privacy requests

Requests related to data access, deletion, correction, or processing restrictions are handled via info@lightingdesigner.io.

4. Response target

Our goal is to respond to support and contact requests within two business days. Billing issues or service interruptions may be prioritized first when needed.

5. Product links

You can find the product overview, pricing, user guide, comparison page, and legal pages through the site navigation and footer.

Support

• Support: info@lightingdesigner.io
• Privacy: info@lightingdesigner.io
• Billing: info@lightingdesigner.io
• Response target: We aim to respond to support requests within 2 business days.